Grounded

Fact: #

Over the past 15 years SAA has received over R20bn in government guarantees as it is unable to plug its… Read More

Feedback loop

Fact: #

In South Africa, 77% of surveyed loyalty programmes use customer data to fine tune their marketing campaigns. However, only 32%… Read More

Loyal customers

Fact: #

There are at least 101 loyalty programmes operating on a national basis in South Africa with the average South African… Read More

Flying free

Fact: #

In 2011 it was estimated that the number of unredeemed frequent flyer miles in travel-loyalty programs worldwide was 23.8 trillion…. Read More

Firsts

Fact: #

In May 1981, American Airlines launched the world’s first Loyalty Programme, AAdvantage in the United States. In 1986, Protea Hotels… Read More

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