Loyalty programme case study: Are you changing customer behaviour?
Learn how we helped a large retail client understand and quantify the impact of their loyalty programme on in-store sales
See our work
Loyalty
How personalised communications can improve customer engagement
Steve Burnstone’s presentation from the 2016 ITWeb BI Summit explores how to use personalised communications to improve customer engagement
The Science of Loyalty
Steve Burnstone, Eighty20 CEO, explores the scientific methods used to set up and manage loyalty programmes
Winning Loyalty Programmes Conference 2015
Access Eighty20’s presentations from the Winning Loyalty Programs Conference, 1 October 2015
Loyalty Programme Member Engagement Survey 2015
Key insights into how members experience and perceive loyalty programmes in South Africa
South African Loyalty and Rewards Survey 2014
Results from the first South African Loyalty and Rewards Survey 2014